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123 Street Avenue, City Town, 99999

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SHIPPING INFO

SHIPPING

BOYNOO CANDLE CO. will ship orders out once a week on Mondays. Any order placed after Thursday will likely be sent with the following week's shipment. BOYNOO CANDLE CO. typically ships via USPS Priority Mail, which will take anywhere from 1 - 3 business days once it's in the possession of USPS. You will receive an email with tracking information once your package has shipped. Please use the tracking information to track your package. Any lost candles should be reported promptly so that it can be looked into and resolved. 

Please ensure that the shipping address you provide during checkout can receive USPS packages. If your package is returned to sender because USPS could not successfully deliver it, you can either request for a refund less the shipping charges or pay the additional shipping cost to have it sent back to you. 

 

RETURNS AND EXCHANGES

BOYNOO CANDLE CO. accepts returns of candles as long as they are unused. If you wish to return or exchange a candle, you will be responsible for the shipping costs. To begin a return or exchange, please email info@boynoo.com 

Candles are packaged very carefully and shipped to ensure no damage. However, if you receive a broken candle, please email info@boynoo.com and a replacement candle will be sent out to you right away free of charge. 

Shipping & Returns

SHIPPING

We currently only ship within Norway. But feel free to drop us an email at info@boynoo.com, if you have shipping requests outside of Norway.

 Most of our candles are MADE TO ORDER, so the number of one scent we make really depends on the order. Please allow for up to 3-5 work days for dispatch.

BOYNOO CANDLE CO. typically ships via Post, BRING Priority Mail, which will take anywhere from 1 - 3 business days once it's in the possession of BRING. You will receive an email with tracking information once your package has shipped. Please use the tracking information to track your package. Any lost candles should be reported promptly so that it can be looked into and resolved. 

.If the package is not picked up by customer in time (normally within 2 weeks) at the post office, the customer will be invoiced NOK 250.  

All orders are charged with fixed-price of 99 NOK

RETURNS AND EXCHANGES

BOYNOO CANDLE CO. accepts returns under the following conditions:

  •    The item is unused and in brand new condition with packaging intact.
  •    A copy of a valid receipt is included with the return.
  •   The item is returned within 14 days of the receipt date.

 If you wish to return or exchange a candle, you will be responsible for the shipping costs. To begin a return or exchange, please email info@boynoo.com 

Every candle is carefully inspected, packed and shipped to ensure no damage. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted and APPROVED to BOYNOO CANDLE STUDIO within 7 days of delivery.